Terms of service

Last updated: 22 February 2026

 

These Terms of Service (this ‘Agreement’) apply to all services and products (the ‘services’) provided by Hit The Ground Running (‘htgrunning.com.au’, ‘HTG Running’).  By signing this document, you agree to be bound by the terms of this Service Agreement.

By signing up to a running program provided by HTG Running, you consent to the following terms and conditions for your use of the services. If you do not agree to all of the terms and conditions, do not continue with your purchase.

Information collected from the individual

HTG Running is committed to ensuring your personal information is secure and follows the Australian Privacy Principles established under the Privacy Act 1988 (Commonwealth). 

HTG Running will only collect the necessary information that is required to develop a run program specific to you. This includes information related to your: 

  • Past and current exercise patterns, such as any cardiovascular activities and strength training. 

  • Any injuries, illnesses, medical conditions or disability that may impact your run program, for the purposes of ensuring your run program is safe, accessible and meets your requirements. 

  • Availability and relevant life circumstances, for example, holidays, work schedule, and unavailability to run, for the purposes of scheduling runs throughout the program. 

  • Card or banking details, to process run program payments. 

  • Contact details, including your email and mobile number, to communicate with you about your running program. 

HTG Running will not use your information for any other purposes. 

HTG Running will not pass your information onto any other individual or business without your consent. 

HTG Running will store your personal information securely and will notify you as soon as is reasonably practicable in the event of any breach.  

Individual/Athlete Responsibility 

You are responsible for:

  • Providing all required information in a timely manner. This will ensure that HTG Running can provide your run program and make updates as needed.
  • Informing and/or disclosing to HTG Running any pre-existing medical conditions that may impact your run program, or conditions that arise during the course of the program.
  • Seeking professional medical attention if illness or medical episode/s occur. You have a responsibility to update HTG Running if any medical condition, pre-existing or not changes during your run program.
  • Making your best efforts to meet the scheduled run in the run program, and informing HTG Running if the schedule needs to be amended. 

You acknowledge that any information provided by HTG Running to assist you in completing the run program is not medical advice and should not be used as such. 

You must consider and are solely responsible for your own health and safety when undertaking a run program provided by HTG Running. You may wish to consider seeking medical advice before engaging in the run program, particularly if you have experienced issues that can be exacerbated by exercise. 

You acknowledge by signing this document that there is some level of risk of injury when undertaking a run program provided by HTG Running which cannot be mitigated. You accept sole responsibility for this risk.  

You acknowledge that your run program is written for you and your individual needs, and that distribution to others may result in termination by HTG Running. 

You are responsible for informing HTG Running of any changes to your payment details. 

You are responsible for reading these terms and conditions prior to payment of services. By continuing with the booking, you agree to the details laid out in this Agreement.

HTG Running Responsibility 

HTG Running will: 

  • Develop an individualised run program that accounts for your current fitness level, running goals, schedule, and injury history.  
  • Provide the run program in two week periods through the coaching platform or an alternate format, if that is communicated by you.
  • Make reasonable efforts to schedule regular online catchups with you while undertaking the run program.
  • Respond to general contact enquiries within three business days, excluding public holidays.
  • Provide transparent run program pricing and notify you within a reasonable timeframe if run program pricing changes.  
  • Notify you of any unavailability or limited availability due to planned or unplanned absences, and make alternate arrangements, as needed.
  • Ensure all run coaches maintain recreational run coaching accreditation with Australian Athletics, and maintain skills and knowledge with current and emerging practices and research in run coaching. 

HTG Running is committed to ensuring our run programs are accessible to all. If you prefer or require your run program or communications in an alternate format, HTG Running will ensure we make this available to you. 

Social media 

Comments on social media that are inappropriate, discriminatory, or harassing in nature, as determined by HTG Running in its absolute discretion, will be removed. 

HTG Running may ask for your permission from time to time, to share images, videos or feedback. HTG Running will not share images, videos or feedback without your permission.  

Liability 

HTG Running does not accept any liability for injury whatsoever, no matter how caused, when undertaking a run program provided by us.

By signing these terms and conditions, you acknowledge and accept any potential risk of injury, damage, loss, or claim by a third party for injury or loss occasioned while undertaking the running program. 

Payment 

HTG Running requires all payments to be made in advance through the payment platform provided on htgrunning.com.au. 

Payments for time limited run programs must be made in full before the commencement of the run program. 

Payments for monthly run programs must be made each month, before the commencement of the corresponding monthly run program by no later than three business days prior to the start date. 

Payments must be made in Australian dollars (AUD). 

Card payments incur a 1.75% + 30¢ fee that covers the transaction costs. 

Your consumer rights 

Under Australian Consumer Law, you have the following rights when purchasing a run program from the HTG Running as a service: 

  • Due care and skill: HTG Running will carry out all services using an acceptable level of care and skill and will take reasonable steps to avoid causing loss or damage.
  • Fit for a particular purpose: HTG Running will design run programs that are tailored to your specific needs, preferences and running goals.
  • Provided within a reasonable timeframe: HTG Running will supply our services within a reasonable timeframe.

It is at HTG Running’s discretion to offer you any potential remedies if you disclose any illness, injury, medical condition or other relevant circumstances that mean you cannot reasonably continue with the run program at the point in time of the disclosure. 

If you are unhappy with any services provided by HTG Running, you may provide us with details of your complaint via the contact page or email at hello@htgrunning.com.au. Please detail what your issue/s is, and where responsibility lies with HTG Running.  

HTG Running will provide a response to your complaint, with any potential remedies dependent on the nature of the issue/s, within ten business days. 

You are not entitled to a remedy if you have changed your mind, or if there is an issue with the run program caused by the actions of someone other than HTG Running.  

Termination 

HTG Running reserves the absolute right to refuse your request for a run program, cancel your run program, or terminate the services if you: 

  • Fail to meet the terms and conditions outlined in this document, or 
  • Exhibit inappropriate behaviour, including but not limited to behaviour that is:
    • inappropriate, including if you act in a manner where a conflict of interest arises that is unable to be managed,
    • discriminatory, or  
    • harassing in nature,
    • as determined by HTG Running in its absolute discretion, or if you violate this Agreement. 

Changes 

HTG Running reserves the right to make changes to this Agreement. 

HTG Running will notify you of any changes to this Agreement. Your continued use of the services constitutes agreement with the changes. 

Insurance 

HTG Running is covered by Fitness Combined Liability Insurance issued in Australia by Arthur J. Gallagher & Co (Aus) Limited.

Relationship with Shopify 

HTG Running’s services are hosted by Shopify, which collects and processes personal information about your access to and use of the services to provide and improve the services for you.  

Information you submit to the services will be transmitted to and shared with Shopify as well as third parties that may be in countries other than where you reside, to provide and improve the services for you.  

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over use of your personal information for these purposes.  

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.  

Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.